NOVA Engineering zoekt een Product Expert (machines) in Leuven
Wat ga je doen? technische job Product Expert (machines)
Technical product support for Field Service Engineers (phone, email, office).
Technical support for clients in territory & beyond.
Technical sales support to the Service sales team for machine projects and upgrades.
Coordination and follow-up as a Project leader for special machine upgrades or installations.
Keep up to date on the latest products/machines, ...
Attend installations, services and optimizations to follow on developments.
Execute trainings for Field Service Engineers in interaction with the Technical Trainers.
Work with the technical team and engineering to ensure to get sufficient documentation available.
Create spare parts recommendations and coordinate larger spare parts packages with the Service sales team for promotion.
Develop solution for discontinued parts and upgrade packages in collaboration with the Service sales team.
Joint international FAT’s of the corresponding products.
Cross link to other departments in terms of new product launches.
Give ideas about improvement possibilities (quality, efficiency, profitability).
Be the voice of the customer (VOC) towards engineering to ensure all technical issues and needed improvements are captured with a resolution time plan.
Wat verwachten wij van jou? technische job Product Expert (machines)
A bachelor degree in Mechanical or Electro-Mechanical Engineering.
3-5 years experience as a service engineer is a must.
Solid understanding of mechanical Engineering. Engineering experience is a plus.
Working knowledge of basic electrical power circuits and PLC circuits would be an advantage.
Knowledge of computer hardware and configurations is considered a plus.
Ability to establish and maintain effective working relationships and communication with customers, internal and external partners, and management.
Excellent communication skills in English and other languages (such as Dutch and French) are considered to be a plus.
A valid driver’s license with a good driving record.
You want to travel (25% of time, initially more for training purposes).
Waar ga je werken?
NOVA Engineering is a partner specialized in project sourcing and recruitment and selection of technical employees and engineers.
Our client is an internationally strong organization. A manufacturer and machine builder with expertise in engineering, sales and service of specialized equipment to optimize production processes and production flow. To strengthen their Aftermarket department in Flemish-Brabant we're looking for a “Product Expert (machines)”.
Wat kun je van ons verwachten? technische job Product Expert (machines)
A training in the products and technology of the machines.
A challenging and innovative work environment with pleasant atmosphere and potential for career growth.
A competitive salary package with fringe benefits.