NOVA Engineering zoekt een Service Manager EMEA in Leuven
Wat ga je doen? technische job Service Manager EMEA
Develop the service business and improve customer service experience
Measure the performance of the EMEA service organization (with KPI’S)
Develop the service performance to a best-in-class with focus on service procedures, policies and standards
Lead and develop the human resources within the EMEA service organization
Manage the regional service organizations
Organize service activities in the dedicated countries (“local hubs”)
Organize the operational tasks within the service department in Belgium and the Netherlands and support/advise local hubs
Set the targets in close cooperation with the Global Service Director & the local Management in line with the company Strategy Plan
Communicate the objectives by maintaining consistency and focus
Maintain an effective control of expenses in line with agreed objectives
Take care and have a good communication with the central and decentral people within the EMEA service organization
Establish and maintain training needs
Wat verwachten wij van jou? technische job Service Manager EMEA
University or Bachelor degree (electrical, mechanical or electro-mechanical) with a minimum of 5 years of experience preferably in a similar environment.
Strong client-facing and communication skills
Very fluent in English
Excellent understanding of industrial service business
Skills in applying and using knowledge in a management position.
Being self-motivated and having the proven capacity to fully complete tasks
Ability to organise clerical work, administration, control systems and financial resources.
Leadership and coaching skills
Technical, Professional and Engineering qualifications.
Experience and knowledge of modern business methods and financial control. Skills in using this knowledge in a practical way.
Open for traveling 50-60 days a year (short trips).
Excellent technical problem-solver, troubleshooter, and follow-up skills
Waar ga je werken?
NOVA Engineering is a partner specialized in project sourcing and recruitment and selection of technical employees and engineers.
Our client is an internationally strong organization. A manufacturer and machine builder with expertise in engineering, sales and service of specialized equipment to optimize production processes and production flow. To strengthen their service team in Flemish-Brabant we're looking for a “Regional Service Manager EMEA”
Wat kun je van ons verwachten? technische job Service Manager EMEA
You can count on an appropriate salary package with fringe benefits such as a company car, meal vouchers, group- and hospitalization insurance, attractive travel allowance, etc.
A challenging and innovative work environment with pleasant atmosphere and potential for career growth.