Service Manager EMEA

NOVA Engineering zoekt een Service Manager EMEA in Leuven


Wat ga je doen? technische job Service Manager EMEA

  • Develop the service business and improve customer service experience
  • Measure the performance of the EMEA service organization (with KPI’S)
  • Develop the service performance to a best-in-class with focus on service procedures, policies and standards
  • Lead and develop the human resources within the EMEA service organization
  • Manage the regional service organizations
  • Organize service activities in the dedicated countries (“local hubs”)
  • Organize the operational tasks within the service department in Belgium and the Netherlands and support/advise local hubs
  • Set the targets in close cooperation with the Global Service Director & the local Management in line with the company Strategy Plan
  • Communicate the objectives by maintaining consistency and focus
  • Maintain an effective control of expenses in line with agreed objectives
  • Take care and have a good communication with the central and decentral people within the EMEA service organization
  • Establish and maintain training needs

Wat verwachten wij van jou? technische job Service Manager EMEA

  • University or Bachelor degree (electrical, mechanical or electro-mechanical) with a minimum of 5 years of experience preferably in a similar environment.
  • Strong client-facing and communication skills
  • Very fluent in English
  • Excellent understanding of industrial service business
  • Skills in applying and using knowledge in a management position.
  • Being self-motivated and having the proven capacity to fully complete tasks
  • Ability to organise clerical work, administration, control systems and financial resources.
  • Leadership and coaching skills
  • Technical, Professional and Engineering qualifications.
  • Experience and knowledge of modern business methods and financial control. Skills in using this knowledge in a practical way.
  • Open for traveling 50-60 days a year (short trips).
  • Excellent technical problem-solver, troubleshooter, and follow-up skills

Waar ga je werken?

NOVA Engineering is a partner specialized in project sourcing and recruitment and selection of technical employees and engineers.

Our client is an internationally strong organization. A manufacturer and machine builder with expertise in engineering, sales and service of specialized equipment to optimize production processes and production flow. To strengthen their service team in Flemish-Brabant we're looking for a “Regional Service Manager EMEA”

Wat kun je van ons verwachten? technische job Service Manager EMEA

  • You can count on an appropriate salary package with fringe benefits such as a company car, meal vouchers, group- and hospitalization insurance, attractive travel allowance, etc.
  • A challenging and innovative work environment with pleasant atmosphere and potential for career growth.

Heb je vragen over deze job?

Job #:
Benoit Santermans
NOVA Engineering
Luikersteenweg 167



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