Customer Quality Engineer

Your main responsibilities are focused on the following areas:

• Secure customer satisfaction

- Customer relation

- Resolve customer concerns by effective root cause analysis and countermeasures (8D, problem solving tools)

- Take lead in customer audits and improvement programs

- Trend analysis in field complaints, coordinate improvement programs-

- Quality responsible in change management process

• Support Product & Process launch readiness

- Customer interface on Quality

- Quality responsible in design teams

- Product and Process validation, process audits (VDA6.3)

- APAQP, FMEA, PPAP/PPA, MSA, SPC, PDCA, RMT

• Improve Product & Process improvement during the whole product lifecycle

- Support Quality improvement programs on shop floor

- Product & Process audits (VDA 6.5, VDA 6.3)

- Requalification programs

- Reduce Cost Of Non Quality

• Quality leadership towards project teams and production centers

-Promote Quality mindset and Policy within the organization

- Coordinate Quality improvement programs

- Coaching & sharing knowledge

- Set Quality standards & Procedures

• Relevant degree in Engineering, Electronics or Electro mechanics

• Min. 3 years of relevant working experience

• Having worked with statistical and quality tools

• Experience in quality Assurance systems (ISO TS16949, IATF 16949, VDA) is a major asset

• Auditing skills (product & process audits, VDA 6.3, VDA 6.5)

• Solid knowledge of quality tools specific to the automotive industry (8D, PDCA, FMEA, Fishbone...) is a must

• Fluency in English is required and good knowledge of German

• Analytical and accurate mindset, well organized, commercial feeling, client-oriented attitude

• Demonstrate leadership in Quality

• Team player, able to work effectively in multidisciplinary and international teams

• Occasional international travel (up to 20%).