Wat ga je doen? technische job Product Expert Engineer (Global)

Provide technical product support to Field Service Engineers (phone, email, office).
Provideo 3th line support to clients (your territory & beyond).
Keep up to date on the latest products and technologies.
Attend installations, services and optimizations to follow on developments.
Execute trainings for field service engineers in interaction with the Training Team.
Work with the R&D team to ensure to get all necessary documentation.
Create spare parts recommendations and coordinate larger spare parts packages in corporation with the R&D project team.
Develop a solution for discontinued parts and upgrade packages.
Cross-link to other departments in terms of new product launches.
Give feedback and be the bridge with other departments.
Give ideas about improvement possibilities, to increase quality, efficiency, profitability…
Follow up critical installations and upgrades to result in a successful project.
Be the link to engineering or operations for escalation of recurrent issues and be the project leader until the solution.

Wat verwachten wij van jou? technische job Product Expert Engineer (Global)

A Bachelor degree in Electromechanical or Electronic Engineering.
3-5 years’ experience as a Service Engineer (industrial machines) is a must.
Solid understanding of mechanical engineering.
Working knowledge of basic electrical power circuits and PLC circuits would be an advantage.
Knowledge of computer hardware & configurations is considered to be necessary.
Experience in belt and optical detection systems is an advantage.
Ability to establish and maintain effective working relationships with customers, internal and external associates and management.
Excellent communication skills in English, other languages are considered a plus.
A valid driver’s license with a good driving record.
You are willing to travel (30% of work time will be connected to travel, initially more for training purposes).
You like to work both independently and in an international team.
You like variety, you adapt yourself easily to different environments and you are eager to learn and evolve.
You communicate smoothly and efficiently.
You are flexible.
You act positively, proactively and customer oriented.
You are a team player.

Waar ga je werken?

NOVA Engineering is a partner specialized in project sourcing and recruitment & selection of technical employees and engineers.

Our client is an internationally strong organization. A manufacturer and machine builder with expertise in engineering, sales and service of specialized equipment to optimize production processes and production flow. To strengthen their service department in Flemish-Brabant we're looking for a "Product Expert Engineer (Global)":

Wat kun je van ons verwachten? technische job Product Expert Engineer (Global)

An intensive training in the products and technology.
A challenging and innovative work environment with pleasant atmosphere and potential for career growth.
A competitive salary package with fringe benefits.