Service Manager (back-office)

NOVA Engineering zoekt een Service Manager (back-office) in Vlaams-Brabant


Wat ga je doen? technische job Service Manager (back-office)

The Service Manager (back-office) is responsible for:

  • Managing both the planning and the admin team (7 people).
  • Setting the example for the people in both teams in terms of customer orientation (internally and externally), professional communication, quality standards within teams, standardization of best practices, ...
  • Optimizing and further develop the service back-office team.
  • Optimize service processes together with the Service Process Developer.
  • Serve as Ambassador of this department and these processes internally and externally.
  • Advise the management on organisation and improvement of processes to further improve the performance of the department and costs.

Wat verwachten wij van jou? technische job Service Manager (back-office)

  • You have a Bachelor degree in Business Engineering.
  • You have at least 8 years of experience in a similar business area & scope.
  • You have strong people management skills and experience in leadership.
  • You have strong communication and facilitation skills with demonstrated ability to work in a team and to build a team.
  • You have excellent organizational attitude, knowledge of service back-office processes management and strong follow-up skills.
  • You have the ability to relate to customers, their view and issues, locally and in other countries and cultures.
  • You have excellent skills in SAP, Excel, ...
  • You speak fluent Dutch and English, both oral & written.

Waar ga je werken?

NOVA Engineering is a partner specialized in project sourcing and recruitment & selection of technical employees and engineers.

Our client is an internationally strong organization. A manufacturer and machine builder with expertise in engineering, sales and service of specialized equipment to optimize production processes and production flow.
To strengthen their Service department in Flemish-Brabant we're looking for a “Service Manager (back-office)

Wat kun je van ons verwachten? technische job Service Manager (back-office)

  • A challenging and innovative work environment with pleasant atmosphere and potential for career growth.
  • A competitive salary package with fringe benefits.

Heb je vragen over deze job?

Job #:
Benoit Santermans
NOVA Engineering
Luikersteenweg 167



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